Privacy Policy

Last updated on: February 4, 2024

Privacy Policy

At Medisca, we value the trust that our customers, business partners, and employees place in us to appropriately use and protect information shared with us. This policy (the “Privacy Policy”) describes how Medisca collects and uses personal information submitted by when you use or access our Website or give your personal information to a Medisca representative. By accessing this Website or providing information to Medisca, you agree to the terms contained in this Privacy Policy. Medisca may change or modify this Privacy Policy at any time without requiring to provide you with additional notice other than by posting the updated policy on our Website.

Capitalized terms not defined herein shall have the meaning ascribed to them in the Terms and Conditions of Purchase.


This Privacy Policy applies to all Medisca affiliates and subsidiaries. Medisca’s business partners, and other third parties, have their own websites and privacy policies and we encourage you to read the privacy policies of such third parties to understand their policies and your options.

Information Collection

Medisca does not collect any personal identifiable information from Customers or individuals that access this site unless they provide it to us knowingly. Personal identifiable information includes first and last name, email address, telephone number, address, company name, occupational role, fax number, and purchase, date of birth, and ordering history. We only gather information from you when it is voluntarily submitted to us by you. If you have registered to use special purpose features on our Website, we may use the information you supplied for the purpose of providing the services you have requested, this may include any financial information provided. You can always follow-up or change your personal information by emailing or calling us, or by accessing your online Medisca account.

Medisca may contact you via email or telephone to notify you of changes to Medisca’s services or special offerings that may be of interest to you. We will retain your information for as long as your account is active, as required to provide you services, or as required by law. We may retain and use your information as necessary to comply with our legal obligations, resolve disputes, and/or enforce our agreements.


“Cookies” are pieces of information that a website transfers to an individuals’ computer for record-keeping purposes. The information is non-personal and only used to make your use of the website more convenient. Most browsers accept automatically, but this can be changed according to your preference. Medisca may use cookies for a variety of purposes in order to improve your online experience.


In addition to the above, Medisca reserves the right to monitor and/or record your telephone conversations with our representatives for mutual protection, to enhance our customer service and to confirm any decisions made with you.

Video Surveillance

When you visit one of Medisca’s facilities, you may be video recorded for the safety of yourself and Medisca employees. Medisca will use such images and information for security, fraud and loss prevention as well as incident reporting purposes. If required by law, Medisca may submit video surveillance records to law enforcement officials.

Information Usage

Medisca uses personal identifiable information provided by you for various purposes. This includes to operate, maintain and improve our services, our products, establish an online Medisca account at your request, to process orders made by you (including via our Website), and keep you informed about the status of your order. Medisca also uses your information to provide customer service, identify your preferences so we can notify you of new or additional products, services and promotions that may be of interest to you, and validate your ability to purchase certain products or services that may only be intended for individuals meeting a certain eligibility requirement or criteria, such as health care professionals.

Information Storage

Medisca will use appropriate measures and safeguards to protect your personal information within Medisca’s systems. Medisca will only retain such information for the time it is required and for purposes explained with this Privacy Policy. Such information may be stored directly in or outside of Canada without depreciating the protection of your personal information. However, your personal information may be subject to the laws of the jurisdiction of where it is stored.

Sharing Your Information

Medisca may share your information with its affiliates and subsidiaries for legitimate business interests and/or in order to provide any requested services by you to you. By submitted personal information to Medisca, you consent and acknowledge that you may be contacted by a representative of an affiliate or subsidiary of Medisca in order to provide the requested services to you.

Medisca may retain other companies and individuals to perform specified services on our behalf and we may collaborate with other companies, such as but not limited to, customer services and support providers, third party marketing firms, email and SMS vendors, and credit card processing companies. Medisca currently uses a third party provider to process credit card transactions on our behalf. Information collected by the third party includes your name, address, and e-mail as well as your financial information, such as credit card number and expiration date. Medisca does not store your credit card details nor share any of your financial details with any other third parties.

Medisca will not share, sell, rent or trade your personal information other than as disclosed within this Privacy Policy. We reserve the right to disclose your personal information as required by law when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or other legal process served on us.

Security Policies

Medisca cannot 100% guarantee the safeguard of your personal and other information from theft, loss, or unauthorized access or use and cannot be held accountable for such incidence. Notwithstanding the foregoing, Medisca makes no representation as to the reasonableness, efficacy or appropriateness of the measures we use to safeguard such information. When making an account on Medisca’s Website, you are responsible to maintain the secrecy of your own passwords. If you have reason to believe that the security of your account has been compromised, please notify Medisca immediately.

International Transfers

Medisca’s principal office is located in Canada and, as such, personal information will be collected and stored at our principal location in Montreal. Medisca implements measures to ensure that any transferred data remains protected and secured.

Resume Submission

Medisca may use third party websites to post available positions as well as allow you to submit your resume to us. Any information submitted to us will only be used by Medisca and only for the job application process for the requested position. Medisca may retain your information for future position opportunities that may be suited to your qualifications and will be shared internally on a need to know basis.

Online Advertising

We use Google AdWords Remarketing to help advertise Medisca products and services across the Internet. AdWords Remarketing will display relevant ads tailored to you based on content you have already viewed on our Website by placing a cookie on your device. THIS COOKIE DOES NOT IN ANY WAY IDENTIFY OR GIVE YOU ACCESS TO YOUR DEVICE. The cookie is used to say “this person visiting this page, so show them ads relating to that page.” Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you. You may choose to opt out of any or all internet-based advertising by visiting the Network Advertising Initiative (NAI) website.

Links to Other Sites

Medisca’s Website may contain links to other websites which are not operated by Medisca, such as social networking sites and interactive maps that provide directions to our locations. If you visit one of these sites, please be advised that we are not responsible for any policies or practices of the other companies. We suggest that you read their privacy policy if you have any questions or concerns about the other company.

To contact Medisca, please click here.