Frequently Asked Questions

How can I set up an account with MEDISCA?

To set up an account with MEDISCA, fill out and send us back the Credit Application Form. One of our Account Executives will then contact you to complete the registration process.

How can I place an order?

MEDISCA offers you several convenient ways to place your orders 24 hours a day, 7 days a week. During office hours, our Account Executives are pleased to provide you with order assistance.

You can submit your order by phone or fax. Download a copy of our Fax Order form if you need one. After-hours and on weekends, you may also order online or leave your order in our voice mail box.

Our Secure Online Ordering System allows you to place orders and access product & pricing information 24/7 with the click of a mouse.

What is the procedure for placing orders through MEDISCA’s Online Store?

MEDISCA’s website provides you with a fast and convenient way to place orders 24 hours a day, 7 days a week. In order to process an order online, you must first have a MEDISCA Account. To set up both a MEDISCA Account and an Online Account, follow these simple steps:

1. From the top of the page, select the CREATE MY FREE ACCOUNT button. The Sign-Up screen appears.
2. Select the I AM A NEW CUSTOMER button. The MEDISCA Account Information page is displayed.
3. Fill out all the required fields. When you are finished, select the SEND button at the bottom of the page.
4. You will receive a confirmation email with a Credit Application Form attached.
5. Complete the attached Credit Application Form and send it back to MEDISCA via email or fax.
6. One of our Account Executives will then contact you to complete the registration process.
7. You will be notified once your online account has been confirmed, at which point you can begin placing orders online.

How do I track the status of my order?

You can view order tracking numbers by logging in to your MEDISCA account. On the My Orders page, you can view the tracking number by choosing on the View Order link. You can also simply contact our Account Executives or Customer Service Representatives to quickly inquire on the status of an order.

How can I obtain product specifications, Safety Data Sheets (SDS), or Certificates of Analysis (C of A)?

You can access product specifications, Material Safety Data Sheets and Certificates of Analysis by using the search bar on the left hand side of the MEDISCA website. To search for a Certificate of Analysis, select the "C of A" checkbox and enter the product lot number, excluding any letters. To search for a Material Safety Data Sheet, select the "SDS" checkbox and enter the product name. Additional product specifications can be found on each product page. Refer to the left hand navigation menu to easily find the product that you are searching for.

What does SE mean?

SE means Short Expiry products. These are products that are approaching their expiration date, and generally have less than six months remaining on their shelf life. There are special rates for these particular products. For more information regarding SE products, please contact your Account Executive.

Does MEDISCA provide formulas?

Yes, our educational division, MEDISCA Network, has an online database of over 5,000 formulas. They will customize a formula in response to a prescription should you not be able to find the specific formula you need in our database. If you are a registered licensed pharmacist and would like to subscribe to this service, please email us at networksales@medisca.com or call 1300 786 392 and ask for our MEDISCA Network Account Executives.

Does MEDISCA have discount rates on chemicals, devices and equipment?

Yes, MEDISCA offers high quality products at very competitive pricing. For more information on discount rates, please contact your Account Executive. Furthermore, you may view our monthly specials for current promotions. If you already have an online account with MEDISCA, your special pricing will be displayed when you order. If you do not have an online account, please contact your Account Executive at 1300 786 392 for your special pricing.

Who can purchase MEDISCA products?

MEDISCA products can be purchased by licensed dealers, pharmacists and practitioners. We understand the need to prevent diversion in the industry and take our responsibility very seriously. As a supplier of controlled substances, we have a duty to ensure that the material we supply is used for legitimate purposes. To order Controlled Substances through MEDISCA, customers must have both a MEDISCA Account and a DEA Certificate. In addition, MEDISCA reserves the right to audit these accounts to ensure they comply with MEDISCA’s standards for distribution of controlled substances. In all cases, the opening of an account is subject to the exclusive discretion and sole judgment of MEDISCA. All orders are subject to acceptance by MEDISCA, at its sole discretion.

How do I obtain MEDISCA NDC numbers?

MEDISCA NDC numbers can be found on our labels. The first digits of the NDC numbers represent our labeler code, the middle digits represent the stock code and the last digits represent the size code.

Are MEDISCA products available through wholesale?

Yes, MEDISCA products are available through the following wholesalers:

• ANDA
• AmerisourceBergen
• Burlington Drug
• Capital Wholesale
• Cardinal Health
• Dakota Drugs
• FW KERR
• HD Smith Wholesale Drug
• Rochester Drug Cooperative treats
• North Carolina Mutual
• McKesson
• Value Drug

Can I place a drop-ship order through MEDISCA or a wholesaler?

If you already have a wholesale account number, a drop-ship order can be placed directly with MEDISCA or via wholesale. All MEDISCA products are available for drop ship. If you currently do not have a drop-ship account, please contact your primary wholesaler for assistance.

Please view our Compounding FAQs for answers to frequently asked compounding questions.

Does MEDISCA follow cGMP?

Yes, as a TGA-registered establishment, MEDISCA adheres to current Good Manufacturing Practices (cGMP) in its repackaging operations, meeting the latest United States Pharmacopeia/National Formulary (USP/NF) and British Pharmacopeia (BP) standards. We take a proactive approach by continuously enhancing quality protocols to help ensure that our Active Pharmaceutical Ingredients are sourced from TGA-registered and inspected factories which are commited to manufacture in accordance with cGMP standards.

What is MEDISCA’s Quality Control process?

As an TGA-registered establishment, MEDISCA complies with Good Manufacturing Practices (cGMPs) and takes a proactive approach by continuously enhancing quality protocols. Learn more about our commitment to quality.

Does MEDISCA offer next- day or same-day deliveries?

Absolutely, MEDISCA provides customers with next-day delivery services. We ship across the United States from three strategically located distribution centers: Plattsburgh, NY, Las Vegas, NV and Dallas, TX. Same-day deliveries are also available for certain locations. Please contact your Account Executive to find out if there is a special shipping plan in your area.

What are the delivery rates?

One of MEDISCA's mandates is to provide fast delivery without compromising the quality of our service. Here are our estimated delivery costs:

Free Shipping¹:
MEDISCA offers Free Ground Shipping on regular orders over $250.00 (and less than 3 kg). Hazardous materials, refrigerated and bulk shipments are excluded from the Free Shipping offer. For Alaska and Hawaii: Free Second Day on regular orders over $300.00 (and less than 3 kg)

Shipping Services & Charges¹:

• Ground: $10.00
• Next Day: $10.00 where under 3kg or Published Rates

¹This information can also be found in our catalog. Prices are subject to change without notice.

How can I receive a catalog?

To receive a copy of our current catalog, please contact us.

Can MEDISCA source new chemicals that are not available in the catalog?

MEDISCA buyers are active throughout the world, sourcing and securing high quality products that are available even when scarce in the marketplace. We are pleased to source any product or supply you require. Our sourcing services can save you valuable time and money. You can depend on us to watch the trends and be proactive in addressing the challenges of this growing and evolving field.

What is your return policy?

In order to preserve the quality of our products, to conform to cGMP and regulations set forth by the TGA, NSW Health, and MEDISCA quality policies, we are unable to accept returns on the following items: expired products, controlled substances, dangerous goods, refrigerated products, active pharmaceutical ingredients (APIs), tampered products or original seals broken, damaged or altered in any way, including special or bulk orders.

At MEDISCA, we take pride to pack and ship all orders accurately and efficiently. Please inspect your order thoroughly upon receipt and, in case of damage or shortage, you must report it immediately to our Customer Service Representative.

• If damaged in transit, the carrier must perform an inspection. Do not accept shipment until carrier makes a damage notation on the delivery slip/waybill.
• Retain containers and packing materials for inspection.
• No insurance is made on shipments by MEDISCA, unless arranged by the customer prior to shipping.
• Any claim for damage or shortage must be made within two (2) working days of receipt of goods.

IMPORTANT: All returns require a Return Goods Authorization (RGA) number. Without an RGA number prominently on the package, the shipment will be refused and returned to the customer at their expense. We will not accept returns after 30 days. Returns are subject to a re-stocking fee where applicable.

What are MEDISCA’s payment terms?

All prices are quoted in AUS Dollars ex GST and are subject to change without notice at the discretion of MEDISCA. Price reduction after a sale is not permitted. All invoices are net 30 days from date of statement. New customers who wish to open an account must submit a credit application form. The credit application takes a minimum of 24 hours to process. Orders will not be released until credit is approved. We will accept credit cards or COD until credit is established.

Download the Credit Application Form.